At Novapro Sports, all of our tents come with a 1 year manufacturing
defect warranty. In the event where there is any problem with your
product due to manufacturing defects, please email us with your purchase
invoice and send pictures of the defect, and we will arrange for an
exchange of a new item for you. If we no longer stock the existing
product, we will offer you the newer model or a similar model with your
approval. Please note that the one year warranty will cover only tents.
For tents, the pegs, poles and ropes (that come with the tents) are not
covered. We also do not cover wind damage.
Novapro Sports' warranty doesn’t cover damage caused by natural
breakdown of materials that occurs inevitably with extended use (e.g.,
Ultra Violet (UV) light damage on tents, exhausted zippers), or defects
caused by accident, animal attack, misuse, or improper care. It is our
goal to make this process easy to provide you a hassle free and
enjoyable shopping experience with us.