As we are a pure online retailer, all orders need to be placed only via our online website at novaprosports.co.nz. We will proceed to dispatch your order from our warehouse at our soonest availability once we receive your order.
No, you don't. However, setting up an account when you check out will
allow you to search your order history, easily start a product return or
warranty claim, and easily gather info about your past purchases.
If an item is sold out on our website, don't give up quite yet! Check
back soon and it will likely be back in stock, or contact us at email@example.com for an estimate of when we'll have it again.
We are sorry to advise that self-pickup option is not available as the
warehouse is not a safe place to have pedestrians arriving. You may
place your order online and we will proceed to dispatch your parcel at
our soonest availability.
Shipping time will vary depending on where your item is going. For more
information on Estimated Time of Arrival(ETA), please visit our Shipping & Delivery Policy. You will receive an email with your tracking information once your package is picked up by the shipping carrier.
Products purchased directly through our webstore may be returned within
30 days from the purchased date for a full refund less shipping fee and
20% of admin restocking fee if the product(s) is returned in new, unused
and clean condition with all the original packaging and components.
Check out our Returns Policy here.
Please contact our customer support at firstname.lastname@example.org
and ensure we are notified first of any returns so that we may lodge a
case ID internally and allocate your return parcel to the correct
processing department or it will be lost during a return.
At Novapro Sports, all of our tents come with a 1 year manufacturing
defect warranty. In the event where there is any problem with your
product due to manufacturing defects, please email us with your purchase
invoice and send pictures of the defect, and we will arrange for an
exchange of a new item for you. If we no longer stock the existing
product, we will offer you the newer model or a similar model with your
approval. Please note that the one year warranty will cover only tents.
For tents, the pegs, poles and ropes (that come with the tents) are not
covered. We also do not cover wind damage.
Novapro Sports' warranty doesn’t cover damage caused by natural
breakdown of materials that occurs inevitably with extended use (e.g.,
Ultra Violet (UV) light damage on tents, exhausted zippers), or defects
caused by accident, animal attack, misuse, or improper care. It is our
goal to make this process easy to provide you a hassle free and
enjoyable shopping experience with us.
We offer a 30-day, full money back guarantee (T&C applied, read Returns Policy
for more info) when you decide to make that purchase. All exchanges,
returns & cancellations must be in its original condition and
packaging within 30 days of receipt of the product. Postages are
Please note that it is the customer's responsibility to check the goods
upon arrival and notify us if there is a problem, as we strictly do not
refund, replace or exchange after 30 days. All returns or exchanges must
be communicated to us via email before sending any products back to us.
Any product returns that are done prior to communicating with us will
not be entertained.
Minimum trail weight - or minimum weight is how much the tent weighs
without the non essential components. It is the combined weight of the
tent body, rain fly (if applicable), and tent poles without any other
items that comes with the package, including tent stakes, guy lines,
stuff sack, footprint and etc. By this definition, if your tent comes
with the guy lines attached, you would need to remove them before
weighing the tent to determine its true minimum weight.
Pack weight refers to the total weight of the entire package at the time
of purchase. This includes the stuff sack, tent body and rain fly,
poles, stakes, guy lines and other accessories including a footprint.
The tent manufacturing process causes the tent weight to vary slightly
from batch to batch. Even the colour fabric of the tent itself per
production causes weight differences. We try to keep our descriptions as
updated and as close as possible. However, due to the engineering
process that we have minimal control, there may still be differences.