Help Desk

Frequently Asked Questions (FAQs)


Where can I buy NOVAPROSPORTS product?

Do I need to set up an account to place an order?

What do I do if an item I want is sold out?

Shipping & Delivery

Do you offer free shipping?

Can I pick up my order from your address?

What is the estimated shipping time?

Can I change my shipping address after my order has been placed?

Can I cancel an order after I placed it?

Can I add items to an existing order?

What holidays will delay my shipping?

How do I track my order?

I have other question on Shipping & Delivery that is not covered here

Return & Exchanges

I changed my mind. How do I return an item I bought at

The product that I receive is defective. What should I do?

When will I receive my refund for a returned order?

I have other question son Returns & Exchanges that is not covered here


What product(s) are covered with the 1 Year Warranty?

What is your 30-Days Returns Policy?

I have other questions on Warranty that is not covered here

Common Product FAQs

What does minimum trail weight on tents mean?

What does packed weight on tents mean?

Why does my tent weigh a little off from your weight published?

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