At Novapro Sports, we want to ensure that your online shopping experience is enjoyable in terms of product range, price, and delivery.
Stocks located in New Zealand warehouse. This means as soon as you place your order, your order is despatched locally with local couriers. You get your products in approx 2-6 working days only! - no more having to wait for 2 weeks or more for an item (if you buy online!)
*For orders above NZ$150. That’s practically almost every ultralight tent on our website! We do need a threshold otherwise we do get customers ordering a $10 item and we pay more than $20 shipping and that would make us go out of business tomorrow!
We support sustainability and strive to minimise our footprint in the environment and yours for you - by using compostable bags and boxes for our shipping. Otherwise, traditional satchels are made up of plastics - which takes 1000 years to decompose - filling up landfills. Compostable satchels / materials only take 3-6 months to decompose. It is after all, a part of our social responsibility and everybody is doing our part. We believe in sustainability.
Our company is based in New Zealand. This means your parcel is serviced by locals - which provides employment locally. From the person who unload your goods to the warehouse manager, pick-packer, order processor - everyone is based in New Zealand. We also pay import taxes for you when your goods enter New Zealand and we pay GST from your purchase to the Inland Revenue Department - which channels the funds back into the New Zealand economy and New Zealand treasury.
We take care of your manufacturing defects keeping your convenience in mind. This means if you have a problem, just send us an email or contact us and we’ll try to resolve it with you asap. No more dealing with difficult suppliers / sellers, long waiting times, getting bounced around with customer services, time differences and the worse - at the end of the line - a customer officer who can’t even understand what you are saying.
We believe information is to be shared, and we love communicating with our customers - that is how we improve. No companies are perfect, but it is us being transparent and listening that helps us grow into a better company for our customers.
It is too common for items purchased overseas to experience delays up to an extra week crossing the border into New Zealand. Customs will usually need to check on camping gear for any applicable import duties and most of the time, they may also be afraid that any of these are used camping items which may bring in foreign soil and unwanted microorganisms from overseas - thus we notice there is usually some delay at customs for individually shipped camping parcels from overseas.
We have already taken care of this for you by going through all the importing hassle for you - and assuring customs that these are brand new and unused tents - so that your purchase is hassle and worry free - and of course, can get to you super fast!