Alu Folding Moon Chair - Grey

Shipping Info

Free Standard Shipping Within New Zealand (Orders of NZ$150 or More)

• Free standard shipping within New Zealand on orders of NZ$150 or more.
• Offer valid on all Novapro Sports products.
• Offer valid only on orders placed at novaprosports.co.nz.
• Offer not valid on return shipments.
• Offer is limited to stock on hand and backorderable items, is nontransferable and is not redeemable for cash.
• Offer limited to standard shipping to New Zealand addresses only. We are unable to accept PO boxes as the address is inaccessible to our courier.

• • Domestic Orders (New Zealand)

Delivery Timeframe: Please allow 1-2 warehouse processing days prior despatch. Order before 12pm for same day despatch. The following are estimated transit times after despatch from warehouse. Please note there are only estimated general guidelines. It is not a guaranteed timeframe.

*Important Note: Please note that non-metropolitan/rural areas take an extra few more days, and sometimes due to back log and busy seasons (e.g Christmas), your parcel might take a while to process in the warehouse and also take longer for couriers to deliver.

RETURN POLICY

How are exchanges, refunds & cancelations issued?

All exchanges, returns & cancellations must be in its original condition and packaging. Exchanges, refunds & cancellations must be made within 30 days of receipt of the product. Postages are non-refundable.

What if I received a broken / damaged item?

Please note that it is the customer's responsibility to check the goods upon arrival and notify us if there is a problem, as we strictly do not refund, replace or exchange after 30 days. If your item is damaged in transit, please send us at least one clear image of your item and its damaged packaging (including the box you received in) to customercare@novaprosports.co.nz.

Do you charge restocking fees?

Yes, we do. All exchanges, returns & cancellations are subject to a 20% or NZD12.00 admin & restocking fee, whichever is higher, unless we made an error on shipping.

Who will bear the postal charges for goods returned?

Customers are responsible for the postages of returning goods with registered mail, unless we have made an error on your order.

Do you offer a warranty on your products?

At Novapro Sports, all our tents and wetsuits come with a 1 year manufacturer defect warranty. Please note that the one year warranty will cover only tents and wetsuits. For tents, the pegs and ropes (that come with the tents) are not covered. We also do not cover wind damage. For wetsuits, the zippers, lining, and elastic strings used from wear and tear or rough handling are not covered.

How Novapro Sports evaluates tents or wetsuits damage for warranty coverage?

Novapro Sports' warranty does not cover damage caused by natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, exhausted zippers), or defects caused by accident, animal attack, misuse, or improper care.

How can I process warranty claim for damaged products?

In the event where there is any problem with your product due to manufacturing defects, please email us with your purchase invoice and send pictures of the defect, and we will arrange for an exchange of a new item for you. If we no longer stock the existing product, we will offer you the newer model or a similar model with your approval.